Support Center

We provide Customs Brokerage and Clearance, IOR / EOR (Importer/Exporter of Record). International Freight Forwarding & Domestic Freight Forwarding, Import and Export Accreditation, Warehousing and Distribution, Project Cargo Handling, Door-to-Door / Trucking Services solutions. visit our Solutions page to know more.

We support Electronics and Semiconductors, Automotive and Heavy Equipment, Pharmaceuticals and Medical Supplies, Consumer Goods and Retail Merchandise, Food and Agricultural Products, Manufacturing and Industrial Materials, Telecommunications and IT Hardware, Renewable Energy and Power generation, Chemicals and Specialty goods, E-commerce and Fulfillment Logistics.

Use the Request a Quote page and share your origin, destination, cargo details, and target timeline. Our team will respond with pricing and next steps.

Yes. We can separate freight, handling, customs-related charges, and accessorials so you can reconcile costs internally.

Payment options depend on the engagement and may include bank transfer or approved corporate payment methods.

Invoices are typically issued after booking confirmation or once key milestones are reached, depending on the service and billing arrangement.

Customs brokerage cost in Manila is typically structured as a professional fee per entry (import or export declaration), plus any government duties, taxes, port fees, storage, and regulatory endorsement costs that are passed through at cost. For standard general-cargo sea import entries released through MICP or the Port of Manila, a typical Manila customs brokerage professional fee starts at PHP 3,500 to PHP 8,500 per entry, depending on: commodity complexity and tariff classification risk, whether the shipment is red-line (exam required), how many endorsements or permits are needed (PEZA, BOI, FDA, BAI, etc.), shipment value, and whether the importer has a valid Tax Clearance and customs bond in place. For export entries or air freight through NAIA, Manila customs brokerage fees are usually lower, starting at PHP 2,500 to PHP 6,000 per export declaration or airway bill release. Our customs brokerage Manila team provides a transparent quotation before any work begins, itemising: broker's professional fee, BOC duties and taxes (computed per HS code), arrastre / wharfage, storage if any, trucking if requested, and any third-party regulatory fees. We do not apply hidden markups on government charges. To get a fixed written quote, send us your commercial invoice, packing list, and bill of lading or airway bill — our Binondo office responds within 4 business hours with the exact cost to clear your cargo.

Yes. We coordinate air, sea, and land legs under a single operating plan to reduce handoff risk and keep ETAs predictable.

Documentation readiness, port/terminal congestion, carrier schedule changes, and last-mile delivery constraints are the most common drivers of ETA variance.

Common requirements include commercial invoice, packing list, bill of lading/air waybill, and any permits or certificates required by the destination.

Yes. We can prepare and review documents, validate data consistency, and coordinate corrections to reduce customs holds.

The quickest way to reduce customs delay risk is to submit accurate and proper documentations. Make sure your paperwork shows consistent product descriptions, correct HS classification guidance, complete consignee details, and matching quantities and values across all forms. Where needed, prepare any permits or certificates before arrival so clearance can move without hold.

Customs brokerage in the Philippines refers to the licensed service of preparing, lodging, and processing import and export declarations with the Bureau of Customs (BOC), and coordinating all required regulatory clearances so your shipment is legally released from a port or airport. Importers and exporters shipping commercial cargo through Philippine ports (Port of Manila, MICP, NAIA, Subic, Clark, Cebu, Davao) or air cargo terminals almost always need the support of a licensed Philippine customs brokerage firm because BOC electronic lodgement systems (e2m, MTS-revised) and updated tariff classification rules require a PCCB-licensed professional to represent the importer or exporter of record. Our Binondo, Manila based customs brokerage Philippines team handles: tariff classification, duty and tax computation, Single Administrative Document (SAD) preparation, BOC e-lodgement, PEZA / BOI ecozone endorsements, regulatory agency clearance (BAI, BFAD, PRC, DENR, FDA), red-line / X-ray exam attendance, and coordination with warehouse or trucking for cargo release. We serve importers in Manila and nationwide.

We can support hazardous shipments when properly declared and packaged, subject to carrier and regulatory requirements.

We follow documented SOPs, staged receiving/putaway processes, and handling guidelines aligned with cargo type and risk level.

For cold chain shipments, we focus on packaging discipline, validated handoffs, and clear escalation when readings are out of range.